Return & Refund Policy

Thanks for shopping at U-BCOO.

If you are not entirely satisfied with your purchase, we’re here to help.( ubcooonline@gmail.com) Contact customer service staff to request support by email! 

Warranty description:

How to participate in the warranty policy.
The products currently in compliance with the warranty have the following contents:
U-bcoo 8-speed electric traction motor
Warranty Policy:
Within 365 days of the product, if a product problem or a part fails, you can contact us for warranty service, and we will provide you with free shipping of the parts for you to replace.

Return instructions

You have 30 calendar days to return the product from the day you receive it.

To be eligible for return, your item must contain one of the following 2 items:

  1. Because you don’t like it or don’t want it anymore, it must be unused and in the same state as the received item.
  2. After receiving the item, if the item is found to have quality problems and damage after opening the package, the item can be returned or exchanged.

In order to ensure normal sales, the returned products shall not damage the packaging and bear the appearance label

All returned products need to have a complete outer packaging (and you need to photograph the entire outer packaging and internal products). After the customer service staff confirms the return, you will be notified how to apply for a return at Bretoes and your return address will be sent.

Some products clearly inform “non-returnable” in the product details page

Your product must use the original packaging.

Your item needs to have a receipt or proof of purchase.

Update: 2021/5/1

Refunds Description

After receiving your item, we will inspect it and notify you that we have received your returned item. After checking the product, we will immediately notify you of the refund status.

If your return is approved, we will refund in the same way (PayPal)

(If your return is approved, we will refund your payment in full, but PayPal will charge a handling fee, and we will not bear the PayPal handling fee)

Update: 2021/4/14

Shipping Description

After applying for a refund, our customer service staff will get in touch with you, arrange a return warehouse for you, and inform you of relevant instructions. You will be responsible for paying your own transportation costs for the returned items. Shipping costs are not refundable.

Update: 2021/4/14

Contact Us

If you have any questions on how to return your item to us, contact us ( ubcooonline@gmail.com)

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